If you would like your pen assessed for repair, there is a service charge payable by credit card.
The advance payment is as follows:
| Brands | Assessment charge |
|---|---|
| Faber-Castell, Tombow and Platinum | £15.00 |
| Caran d’Ache, Graf von Faber-Castell, S.T. Dupont, Pelikan and Hugo Boss | £20.00 |
Please return your pen to:
Stone Marketing
10 Sovereign Way
Tonbridge
Kent
TN9 1RH
Please enclose a note explaining the issue, your contact details and return address.
Should you wish to pay the service charge by credit card, please call 01732 771771 to make payment. Alternatively, if you would like to pay by PayPal, please send payment using email marketing@stonegift.com.
We recommend you send your pen by either recorded or special delivery post so that it is suitably insured if lost in transit.
If any chargeable work is necessary, a member of the Stone Marketing team will contact you to seek authorisation/approval prior to any work being carried out. We do our very best return your pen to you within 5-10 working days. However, on some occasions it is necessary to return pens to the manufacturer. In this event we ask that you allow up to 8 weeks.
Please check the list below for the guarantee period that is applicable to your pen:
| Brand | Guarantee Duration |
|---|---|
| Pelikan | 3-years |
| Graf von Faber-Castell | 2-years |
| Faber-Castell | 2-years |
| Caran d’Ache | 2-years |
| Tombow | 2-years |
| All Others | 1-year |
If you have any questions or queries, please email us or call our team on 01732 370 954.
