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Terms & Conditions

(Last updated: April 2024)


1. Delivery

All goods supplied by Stone Marketing Ltd are supplied on a firm sale basis.

While every effort will be made to deliver items on time, no guarantee regarding specific dates should be inferred. Stone Marketing does not accept liability for any loss or damage resulting from delivery delays, regardless of the cause. If the buyer in the United Kingdom notices a shortage or damage to the delivered goods, they must inform the seller in writing within 3 days of receiving the items. For deliveries outside the United Kingdom, any complaint regarding shortage or damage should be reported in writing by the buyer to the seller and the Forwarding Agent within 7 days of receipt. If there is a complaint about the failure to deliver invoiced goods, the buyer must notify the seller in writing within 21 days of the goods’ arrival at the designated destination.


2. Cancellation or Postponement of Delivery

Customers may not cancel or amend any outstanding order for goods already made, or in process of being made at the time, or for goods to be made from materials specifically ordered for the execution of such orders except by mutual written agreement and then only on terms which would fully indemnify the seller.

Any goods previously ordered where delivery is postponed by the buyer for 30-days beyond the original date will be invoiced and payment required under the terms of clause 5 herein.


3. Claims

In the event that products provided by Stone Marketing Limited are found to be defective in material or workmanship upon inspection, the Company agrees to either replace the items or refund the buyer the purchase price. The Company’s liability will not exceed the cost of replacing the goods or the price paid by the buyer, depending on the Company’s discretion.

Under no circumstances will the Company be held liable for any damages, whether consequential or otherwise, and regardless of the cause or circumstances. This agreement replaces and excludes all other warranties and conditions, whether implied by law or otherwise.


4. Returns

4.1 Eligibility for Returns
  • Return of goods cannot be accepted unless agreed in writing.
  • Returns will only be accepted for damaged or defective items please see 4.5 for more information. We will also accept returns for items supplied in our error.  
  • Items must be in their original condition, and unopened packaging, unused with no pricing labels.
  • The return must be initiated within 7 working days from the delivery date.
  • Proof of purchase, such as a receipt or order number, is required for all returns.
4.2 Returns Process

To initiate a return, please follow these steps:

  • Contact our customer service team sales@stonemarketing.com to request a return.
  • Provide your order details, including the order number and the item(s) you wish to return.
  • Once approved, our customer service team will provide you with a return acknowledgement and returns label with further instructions.
  • Package the item(s) securely in their original packaging and include original paperwork and returns acknowledgement
  • We recommend using a trackable shipping service to ensure that the returned items are received by us.   
  • Ship the package to the following address:

Stone Marketing Ltd
10 Sovereign Way

4.3 Return Shipping

The customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.

4.4 Refunds

Once we receive and inspect the returned item(s), and if the return is approved, we will initiate a credit/refund to your original payment method.

Please note that it may take 7 working days for the refund to be processed and appear in your account.

4.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately sales@stonemarketing.com 

We may request photos or additional information to assess the issue and provide the best solution.

4.6 Changes to the Returns Policy

We reserve the right to modify or update our returns policy at any time. Any changes will be communicated to you through our website or via email.


5. Retention of Title

Upon the delivery of any goods to the Customer, the Company retains legal ownership of the goods until the Customer has fully paid the price for those goods as well as any other goods involved in any other sales agreement between the Customer and the Company. The full price payment includes, but is not limited to, any interest, costs, or additional amounts specified in this and all other agreements between the Customer and the Company. The Customer acknowledges that until the full payment is made, they possess the goods solely as a bailee for the Company and must store the goods separately from their own possessions in a manner that allows easy identification by the Company.


6. Terms & Payment

The prices to be paid will be based on the prevailing prices at the time the goods are dispatched. Unless agreed otherwise, payment can be made in cash upon order or cash upon receipt of a proforma invoice if there is no existing credit account. If a credit account exists, the Company reserves the right to withdraw credit facilities if the buyer fails to comply with these payment terms. The Customer is required to settle all invoices within 30 days from the date of issuance.

It is explicitly stated that if the Company needs to resort to legal action or debt collection agencies to recover outstanding payments from the Customer, the Customer will be responsible for any costs incurred, payable on a full indemnity basis. Additionally, the Company reserves the right to charge interest at a rate of five percent above the current Bank of Scotland base rate, without prior notice, on any overdue accounts for the duration of their overdue status.


7. Order Value Information

UK Destinations

7.1  Minimum Order Value: Our minimum order value is £125 (ex VAT) with a carriage cost of £10.

Online Trade Portal Orders: For orders placed via our convenient online trade portal, the order value with carriage paid is £250 (ex VAT).

All Other Orders: For all other orders not placed through our online trade portal, the order value with carriage paid is £300 (ex VAT).

Overseas Destinations

7.2    All orders are costed on an EX-WORKS basis.

Northern Ireland, Ireland & Channel Islands

7.3    We will use a 48-hour standard courier service for deliveries unless otherwise stated and agreed.


8. Special Commissioned Goods

We reserve the right to produce ± 10% on all goods produced to Customer’s specific/own label design.


9. Prices

Current prices cancel all previous prices and are subject to alteration without further notice.